Refund Policy
Last updated: 12/06/2025
At Madji Indigenous Furniture, we pride ourselves on supplying high-quality, commercial-grade furniture. Because many of our items are custom-made or sourced from multiple suppliers, our refund and return policy is structured to reflect these conditions.
Custom Orders and Made-to-Order Items
Most of our products are made-to-order or customised to suit your project requirements. As such, we do not offer refunds or exchanges for change of mind once production has commenced.
We recommend reviewing all specifications, finishes, quantities, and dimensions carefully before confirming your order.
Damaged or Faulty Items
We thoroughly inspect all goods prior to dispatch. If your item arrives damaged or faulty, please notify us within 48 hours of delivery. We may request photos and a description of the issue so we can assess it promptly.
Where applicable, we will:
- Arrange a repair, replacement, or refund, depending on the issue and product warranty
- Cover any associated freight costs for approved claims
Order Cancellations
Cancellations must be requested in writing. Orders can only be cancelled without penalty if production or dispatch has not yet commenced. For made-to-order items, cancellation fees may apply depending on the stage of manufacture.
Warranties
Each product is covered by its supplier’s standard warranty. Warranty periods and terms vary- please refer to the product’s spec sheet or contact us for details.
To Make a Claim or Enquiry
Please contact our customer service team at:
- Email: marketing@madji.com.au
- Phone: 1300 623 540
Include your order number, photos (if relevant), and a clear description of the issue so we can help as quickly as possible.
